Last Updated: 08/03/20261. Introduction
This policy explains how Sawfish™ Industries collects and processes your personal data and design files when you use our CNC, 3D printing, or laser cutting services. We are committed to protecting your privacy and your creative works.2. Information We Collect
- Contact Details: Name, email, phone number, and delivery address.
- Design Files: CAD models (e.g., STL, STEP, DXF), drawings, and technical specifications provided for manufacture.
- Technical Data: IP addresses and browsing behaviour via our website.
3. Lawful Basis for Processing
We process your data under the following legal grounds:
- Contractual Necessity: To provide quotes and manufacture your custom products.
- Legitimate Interests: To improve our production processes and protect our business from fraud.
- Consent: For marketing communications (which you can withdraw at any time).
4. Protection of Customer Designs (Intellectual Property)
- Confidentiality: Customer designs are treated as strictly confidential and used solely for the purpose of fulfilling your order.
- Storage: Design files are stored in secure environments with restricted access.
- Retention: We typically retain design files for 12 months after completion to facilitate re-orders, after which they are securely deleted unless otherwise agreed.
5. Sharing Your Data
We do not sell your data. We only share it with:
- Delivery Partners: To ship your products.
- Payment Processors: To handle transactions securely.
- External Fabricators: Only if necessary to complete your order, and only under strict non-disclosure agreements.
6. Your Rights
Under UK law, you have the right to:
- Access the personal data we hold about you.
- Request the correction or erasure of your data.
- Object to or restrict certain processing.
- Withdraw consent for marketing.
7. Contact Us
For any data or design privacy concerns, contact:
Mr T Vincent
sawfish_industries@hotmail.com